Return Policy

Product Return Policy for Warranty and Non-Warranty Evaluation

✅ 

Warranty Return Evaluation

Fairlane will test the returned product based on the problem description listed on Page 1 of the RMA application form. After internal evaluation, Fairlane will determine whether the issue qualifies for warranty service.

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✔ 

Covered Under Warranty

• If the problem matches the description provided in the RMA form, the product will be repaired free of charge under warranty.

• The repaired product will be shipped back to the customer prepaid.

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❌ 

Not Covered or Mismatched Description

• If the problem does not match the RMA form or the item was damaged during transit, Fairlane will contact the customer.

• If no identifiable issue is found, Fairlane reserves the right to charge a testing and return shipping fee.

🔒 Important: Warranty repairs do not extend the original product warranty period.

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🚫 

No Warranty Credit or Exchange for the Following

Fairlane does not provide credit, replacement, or free repair under warranty for returns under the following conditions:

• Damage due to accidents, misuse, negligence, or failure to follow instructions in the user manual

• Incorrect voltage or improper wiring

• Exposure to rain, moisture, corrosive environments, or contaminants

• Damage during shipping

• Failure resulting from improper installation or use

• Cosmetic damage that does not affect functionality

• Incomplete or defaced items

• Consumables or standard wear items (e.g., fuses, incandescent lamps)

• Products with mismatched serial numbers from the authorized RMA

• Custom-configured or special-order products

• Items damaged during shipment without proper claim (must be noted with the carrier upon delivery)

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📦 

If Your Shipment Arrives Damaged, You Must:

• Note the damage on the delivery receipt per the carrier’s policy

• Retain the original packaging

• Arrange an inspection by the carrier

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🔁 

Non-Warranty Returns

If Fairlane determines the product is not under warranty, the following steps will apply:

• The customer will be notified of the estimated repair cost.

• If the issue description differs from the RMA form or shipping damage is found, Fairlane will contact the customer.

• If no problem is found, a testing and return shipping fee may be charged.

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⚠ 

Customer Responsibilities

The customer must provide written confirmation within 30 days to either:

• Approve the repair and accept the associated costs, or

• Request the return of the product as-is (at their own expense)

❗ Failure to respond within 30 days will result in the product being returned as-is at the customer’s expense.

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🔧 

Repair Warranty

All completed non-warranty repairs include a 90-day limited repair warranty from the shipment date.

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📦 

Packaging & Return Shipping Responsibility

• All returned products must be shipped in their original packaging (box or crate) and include:

  • All manuals, accessories, and packing materials

• A 20% restocking fee and round-trip shipping costs will be deducted from the refund if the return is not for warranty-related reasons.

• Fairlane is not responsible for lost or damaged items during return shipping.

• Damage or malfunction due to inadequate packaging will incur additional repair charges.

• If the customer requests expedited return shipping, the shipment will be sent freight collect.

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📄 Download Fairlane Return Merchandise Authorization Form